111 is the NHS non-emergency number. It's fast, easy and free.

Call 111 and speak to a highly trained adviser, supported by healthcare professionals.  They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

 

NHS 111 is available 24 hours a day, 365 days a year and calls are free from both landlines and mobile phones.

When to use 111

You should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.

Call 111 if:

  • you need medical help fast but it's not a 999 emergency
  • you think you need to go to A&E or need another NHS urgent care service
  • you don't know who to call or you don't have a GP to call
  • you need health information or reassurance about what to do next
  • For less urgent health needs, contact your GP or local pharmacist in the usual way.
  • If a health professional has given you a specific phone number to call when you're concerned about your condition, continue to use that number.
  • For immediate life-threatening emergencies, continue to call 999.

Sign language

NHS 111 offers a video relay service that allows you to make a video call to a British Sign Language (BSL) interpreter.  The BSL interpreter will call an NHS 111 adviser on your behalf, and you're then able to have a real-time conversation with the NHS 111 adviser via the interpreter.

You'll need a webcam, a modern computer, and a good broadband connection to use this service. Visit NHS 111 BSL interpreter service for more details, including an online user guide.