People across Kent and Medway can have their say on health and social care services for the future, in a countywide survey.


The NHS, social care and public health in Kent and Medway are working together to plan how to transform health and social care services to meet the changing needs of local people.

The survey, which will run until 23 December 2016, will provide information about local people’s views for the Kent and Medway Health and Social Care Sustainability and Transformation Plan (STP).

The STP’s focus is on how services need to change over the next five years to achieve the right care for people for decades to come and to provide:

  • better health and wellbeing
  • better standards of care
  • better use of staff and funds.

Benefits local people can expect to see are:

  • health and social care professionals coming together to work as a single team for your local area, able to access your records 24 hours a day (with your consent)
  • a modern approach to health and social care services using the best technology, from booking your appointment online to virtual (but secure) consultations, online assessment and diagnostic systems, and advice on apps to monitor your health
  • timely appointments with the right professional at the right time
  • care for you as a whole, for both your physical and mental health
  • regular monitoring if you have complex health conditions affecting your physical or mental health, or both
  • more support from voluntary and charitable organisations which already play such an important part in our communities
  • better access to health improvement advice and services to help you improve and manage your own health and so reduce your risk of serious illness
  • “social prescribing” - personalised information to help you access support from voluntary, charitable and local community groups or services
  • quality hospital care when you need it – and more care, treatment and support out of hospital when you don’t
  • outpatient appointments and urgent care out of hospital
  • joined up services to treat and care for you at home and leave hospital faster: “your own bed is the best bed”

Glenn Douglas, Senior Responsible Officer for the Kent and Medway Health and Social Care Sustainability and Transformation Plan, said: “This is the first time the NHS, social care and public health have all worked together in this way and it gives us a unique opportunity to bring about positive and genuine improvement in health and social care delivery over the next five years.

“We want to get this right, and we know that we need your views to help us do that.

So we will use all the means at our disposal to involve patients, carers, the public and health and care professionals, at every stage.

“At the appropriate time, there will be full public consultation about any substantial changes proposed but, first we want to ask you to help us shape our ideas and plans.

“Please spare the time to get involved – we need to hear from as many people as possible to get this right for the whole community.”

The STP will help the NHS, social care and public health in Kent and Medway deliver the Five Year Forward View, which sets out the national vision for health and social care.

To take part in the survey, visit Kent and Medway Sustainability and Transformation Plan survey.