Making Medway Better: The Medway Model

The Medway Model is a new way of joining up local health and care services so that, where appropriate and possible, they can be delivered closer to people’s homes. We know that most people, when given a choice, want to stay out of hospital and receive care either in their own home or in their neighbourhood.

When someone is ill, there are so many more people involved in their care than just the patient and their GP, so we are bringing services together in six locations across Medway. This will enable health and care staff to work more closely together and develop services that focus on patients.

The approach also recognises that patients have better outcomes if they are involved in decisions around the care they receive and are supported to make healthy choices about their lifestyle. The Medway Model is designed to ensure patients and their families have a strong voice in decisions about their health, care and wellbeing.

Transforming health and social care in Kent and Medway

We have to make changes to the current system, not only to improve the patient experience but also to meet the challenges that lie ahead. People are living longer, with more complex health issues at a time when NHS budgets are being constrained. We also need to do more to prevent ill health by helping people stay well.

The Medway Model is in line with the Sustainability and Transformation Plan (STP) for Kent and Medway, which sets out how services need to change over the next five years to achieve the right care for people for decades to come. It will help to deliver the Five Year Forward View, which sets out the national vision for health and social care services.

You can find out more about Kent and Medway’s Sustainability and Transformation Plan at

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